Privacy Policy – Fast Ambulance App
(iOS & Android, owned by Hi Pride Healthcare Ambulance Pvt Ltd)
1. Information
Fast Ambulance App is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our emergency ambulance services.
2. Information We Collect
- Personal Information: Name, phone number, email, emergency contact details.
- Location Data:Real‑time GPS location to dispatch ambulances quickly.
- Medical Information (optional): Basic health details (e.g., allergies, medical conditions) provided by you for faster emergency response.
- Device Information: Mobile device type, operating system, app usage logs (for troubleshooting and service improvement).
3. Staff Authentication
- For operational security and compliance, all Fast Ambulance App staff members are required to undergo identity verification using Aadhaar and Driving Licence authentication.
- This ensures that only verified personnel are allowed to operate ambulances, handle sensitive user data, and provide emergency services.
- Staff authentication records are maintained securely and used solely for compliance, safety, and regulatory purposes.
- These records are not shared with third parties, except when required by law or government authorities.
4. How We Use Your Information
- To dispatch ambulances and provide emergency medical services.
- To contact you or your emergency contactsduring service.
- To improve app performance and ensure reliable service.
- To comply with legal and regulatory requirements.
5. Data Sharing
Shared only with
Ambulance staff, hospitals, and healthcare partners involved in your emergency.
Government authorities if legally required.
We do not sell or share your data with advertisers, credit agencies, or unrelated third parties.
6. Security
Data stored on secure servers with encryption and access controls.
Regular audits to maintain compliance.
While we take strong measures, no system can guarantee 100% security.
7. User Rights
You can request access, correction, or deletion of your data.
You may opt out of non‑essential communications (e.g., marketing).
Emergency and service‑related communications cannot be opted out of.
8. Data Retention
Information retained only as long as necessary for service delivery and legal compliance.
Medical/emergency data may be stored for audit and regulatory purposes.
9. Third‑Party Links
Our app may link to hospital or healthcare partner websites.
This policy does not cover external sites; please review their privacy policies separately.
10. Updates to Policy
We may update this policy to reflect changes in law or services.
Users will be notified via app updates or email.
Continued use of the app implies acceptance of the updated policy.
11. Grievance Officer
For questions or complaints, please contact:
